Invoices and debt collection

Information on Orkusalan's billing process

Invoices from Orkusalan are due on the second business day of each month.

Payment claims appear in customers' online banks, and all invoices can be accessed on Orkusalan's service website.

What happens if a bill is unpaid after the final due date?

Interest starts accruing on the principal of the claim after the due date. A collection warning is sent by post 10 days after the due date (see tariff below).

Secondery collection at Motus

When 20 days have passed since the due date, the claim is transferred to Motus for collection and is no longer managed by Orkusalan. Motus sends a collection letter, which entails additional costs (see price list below), and takes over the management of the debt collection from that point onwards.

Cost of collection letter

The cost of the collection letter is therefore variable and is determined in accordance with the principal of the claim. The amounts are determined in accordance with the regulation on maximum collection costs etc. no. 133/2010.

Negotiating a debt

To negotiate the debt, we encourage you to contact Orkusalan if the claim has not yet passed the due date. If the claim is under collection with Motus, you can contact Motus customer service at 440 7700 or log in to Motus's debtor website at ekkigeraekkineitt.is.

Shutdown of electricity supply

If repeated collection attempts and reminders for delinquency have not been successful, and if the default has not been settled, there is no avoiding resorting to costly disconnection actions. The shutdown of electricity supply is done in cooperation with the relevant distribution utility, and the cost of that action is according to the current tariff of the utility.