Terms of Service Charging subscription

1. General terms

a) Here below are Orkusalan´s ehf terms and conditions („Orkusalan“) id 560306-1130, Urðarhvarf 8B, 203 Kópavogur, which apply to usage for homes, businesses and institutions for Orkusalan´s charge subscriptions.

b) Orkusalan´s charging subscription (hleðsluáskrift, hleðsluáskrfitin) is a service , which consists of access to a charging station for plug-in vehicles, together with all other services included in Orkusalan´scharging subscription, such as communication equipment, if necessary, against the payment of a subscription fee. Included in the charging subscription fee is the use of a charging station delivered to the customer, all communication costs of the charging station with the service system, where applicable, as well as all its maintenance due to normal use.

c) When a customer agrees to a subscription contract with Orkusalanregarding a charging subscription, weather the contract is made written, orally or electronically, the customer agrees to have gotten to know and agreed to these terms and they are at all times considered part of the customer's subscription contract with Orkusalan.

d) Orkusalan reserves the right to make changes to these terms and conditions and such changes are announced on the website www.orkusalan.is.

e) The customer is the beneficiary of Orkusalan's charging subscription and is responsible for its use according to these terms.

f) The customer is responsible for payments to Orkusalan for the use of a charging subscription according to terms in section 3.

2. Installation and Use

a) The customer is responsible for all use of Orkusalan's Charging Subscription, including the use of any provided end equipment. If it is found that the customer is misusing the subscription, for example in a manner that violates the law or affects other customers' use, Orkusalan may suspend the subscription immediately, either temporarily or permanently.

b) Orkusalan delivers charging stations ready for installation unless otherwise specifically agreed. If Orkusalan or an individual on Orkuslan´s behalf installs the station, the cost will be according to Orkusalan's current price list for thatservice.

c) The customer commits to ensuring that the infrastructure complies with the guidelines of the Housing and Construction agency before the installation of charging stations takes place. All maintenance and repairs of the basic network and protection equipment are the responsibility of the customer, as these are their property.

d) The charging stations are the property of Orkusalan, but the cables leading to the charging station are the responsibility and property of the customer.

e) Orkusalan is permitted to take photographs of the setup or installation upon completion of the work.

f) Orkusalan is not liable for any damage resulting from connectivity issues, interruptions in telecommunications, or other disruptions that may occur in the operation of Orkusalan's or its service provider's telecommunications system, whether it is due to fibre optic failures, network equipment failures, or other reasons, unless such disruptions are due to errors by Orkusalan´s staff.

g) The customer is responsible and shall take good care of all equipment they use and is owned by Orkusalan. The customer is liable for damages or loss of equipment, whether due to negligence or intent by the customer, their users, or third parties. If the equipment is damaged or lost, the customer must notify Orkusalan immediately. Orkusalan is permitted to charge for maintenance and repairs to the charging station resulting from improper or poor handling. Only authorized personnel from Orkusalan may perform repairs and maintenance on the charging station.

h) Orkusalan is not responsible for any possible aesthetic damage or defects to the customer's property if the charging station or cables are removed or replaced after a charging station has been installed.

i) If the customer wishes to move and set up the charging station at a new address, they must notify Orkusalan. The cost of installation at the new location is the responsibility of the customer. If Orkusalan performs the installation of the charging station at the new location, the cost will be according to the current price list for that service.

j) Orkusalan reserves the right to connect to the customer's charging station, where possible, for the purpose of restarting, troubleshooting, aiding, and/or updating or configuring the station without consulting the customer.

k) Orkusalan is not responsible for service interruptions but will try to restore service as quickly as possible. If the customer is without service due to a fault for more than 3 days and it is not due to their own actions, they may request a proportional refund of the subscription fee for the duration of the service interruption.

l) Orkusalan receives fault reports from the charging station where possible and notifies the customer of faults as soon as possible.

m) If the customer notices a fault or a defect in the charging station, they must inform Orkusalan immediately, as detailed in the reporting guidelines on Orkusalan's website, orkusalan.is.

n) Orkusalan is not responsible for deviations related to safety issues, such as fire or electrical safety, that the customer’s installed charging stations may be connected to.

3. Payments

a) Orkusalan's price for Charging Subscription is published on www.orkusalan.is, and prices are according to the current price list. The customer pays a monthly subscription fee for using Orkusalan's Charging Subscription. The fee is calculated from the first day of the next month after the service is activated in Orkusalan's systems and is paid in advance. All changes to the subscription price list are announced to customers at least one month in advance on Orkusalan's website.

b) A customer pays a fixed fee for the electricity meter according to the current price of the relevant electricity distributor regardless of whether the meter is registered to the customer or Orkusalan. If the meter is registered to Orkusalan, Orkusalan will charge the fixed fee annually.

c) If any equipment other than the charging station is connected to the electricity meter registered to Orkusalan, Orkusalan reserves the right to charge for the additional electricity consumption afterwards.

d) Apartment complexes: The customer commits to paying for usage according to Orkusalan's current price list for electric charging. Usage is the energy (kWh) measured by the relevant charging station. The customer and/or their users must identify themselves before using the charging station with an Orkusalan key or other recognized identification from Orkusalan, with the applicable terms. The meter of the apartment complex system is registered to Orkusalan with the relevant electricity distributor and Orkusalan pays the fixed fee to the electricity distributor but charges the customer for the fixed fee and additional usage annually.

Single family homes: The customer pays for usage according to the meter reading, along with other usage, distribution, transmission, and balancing fees as per the contract with the electricity supplier and electricity distributor. In the case of single-family homes Orkusalan does not charge for usage through the charging station. The customer pays notification and payment costs for electronic notifications, direct debits on payment cards, or direct payments according to Orkusalan's current price list. The customer can specifically request an issued payment slip and will then pay a so-called slip fee according to the current price list.

Businesses and Institutions: The customer can choose to pay according to the terms of either apartment complexes or single-family homes, depending on thecustomers circumstances.

e) The due date and payment deadline for the subscription fee for the current month is generally the first working day of that month. If the invoice is paid after the due date, the customer pays interest from the due date to the payment date according to Chapter III of the Act on Interest and Price Indexation No. 38/2001, plus collection costs according to Orkusalan's current price list.

f) Orkusalan is permitted to suspend the Charging Subscription if the debt is not paid within 30 days of the due date and may remove the charging equipment owned by Orkusalan. If the service is terminated due to non-payment, Orkusalan is not responsible for any possible disruption, inconvenience, or damage the customer may experience as a result. Orkusalan is also permitted to charge the customer a change fee for the removal of the charging equipment in these circumstances, according to Orkusalan's current price list.

g) Complaints about invoices must be made as soon as possible and no later than the due date. Otherwise, the invoice is considered accepted.

4. Termination

a) Both parties can terminate the Orkusalan Charging Subscription.

b) Termination must be sent to Orkusalan in writing, e.g., by email to orkusalan@orkusalan.is. The notice period is 30 days and starts from the 1st day of the next month after Orkusalan has received the written notice. Orkusalan can also terminate the subscription under the same conditions.

c) The customer must return the charging station and other equipment at the end of the notice period in the same condition as it was provided. If the customer does not return the equipment, Orkusalan can arrange for its removal and charge a fee according to the current price list. Wiring to the charging station is the responsibility and property of the customer. Thecustomer can subscribe again at any time.

d) If the customer cancels the subscription after the installation of the equipment has been done, the installation fee will not be refunded, and Orkusalan reserves the right to charge a fee for the removal of the equipment according to the current price list.

e) If the subscription agreement is made through distance selling or outside of Orkusalan's fixed place of business, the customer, in accordance with the Consumer Contracts Act No. 16/2016, has the right to withdraw from the contract by notifying Orkusalan within 14 days from the signing of the contract to the email address orkusalan@orkusalan.is. The effects of termination and any costs will be according to the provisions of Act No. 16/2016.

5. Other Provisions

a) In case of disputes regarding these terms, both parties should seek to resolve the matter amicably. If that fails, the case can be referred to the Consumer Disputes Committee (www.kvth.is), Borgartúni 21, Reykjavík, or be brought before the Reykjavík District Court.

b) Feedback, inquiries, and complaints regarding the Orkusalan Charging Subscription or these terms should be directed to Orkusalan at the email address orkusalan@orkusalan.is.

c) In matters not covered by these terms, the general terms and conditions of Orkusalan apply, which can be accessed on Orkusalan’s website www.orkusalan.is.